Support – Elevate

How to Reach Us

For any questions about the Elevate App, your account or your plan, you can reach us by email:

We usually reply within 1–2 business days. To help us assist you quickly, please write from the email address registered with us and briefly describe your issue (for technical problems, ideally include your device type and app version — you can find both in the app under Settings).

Common Topics

Sign-in & Password

You sign in to the app with your Elevate customer account (email + password). Forgot your password? Use Reset Password to receive a link at your registered email address.

Subscription & Payment

You manage your plan and invoices in the Customer Dashboard on our website. Payments are processed securely by Stripe; we never store card details ourselves.

Push Notifications

You can turn notifications on or off at any time in the app under Settings or in your device’s system settings — per channel, too.

Delete Your Account

You can request the deletion of your account and data at any time: simply email us at support@we-elevate.at from the address registered with us. Details can be found in our Privacy Policy (section “Deleting Your Account and Data”).

Legal

Provider

We Elevate Holding GmbH (in formation)
Gewerbering 19/1/4
3484 Grafenwörth, Austria